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How do I check the status of my order?

You must log into your account and once you are in your dashboard click on My Orders to view the status of your orders.

How do I cancel or edit my order?

Keep in mind that once an order has started the processing phase or has shipped, it is no longer editable. Please call our customer service department at 800-831-3053 so we can assist you in any cancellation or editing procedure.

How do I track my order?

As soon as the tracking information is available, we will send it to the email you have on file. You will be able to track the order through the carrier's website. You may also visit our Orders & Returns Tab where you can track your order yourself. If you require more assistance please take advantage of our live chat or call our customer service staff and we will be glad to track it for you as well. My order never arrived.If your order does not arrive in the time frame that you requested please contact us immediately so we can track your order with the carrier or with the warehouse. If the carrier has proof of delivery, a case will have to be opened with them to track down the package.

How Do I Return Or Exchange My Medical Supplies?

Our customer service representatives would love to assist you in any way that we can. We can be reached at 1-800-831-3053, Monday-Saturday, 8:30am - 5:00pm PST, if you have questions about your order or need help in any way. Express Medical Supply honors all manufacturer warranties. More information about returns can be found here.